I'm experiencing a strange issue in DTM. I am a member of Approvers group as shown below, but I can not Approve rules. The Approve button at the top is grayed out for me and the one an the bottom does not exist.
I have read all the answers from Jantzen.Belliston but the do not seem to apply to my case, as I do have access to DTM and can create and edit rules.
Has anyone met similar situation before? Is there any solution possible?
It sounds like there may be something deeper with your user account. You'll need to contact customer care and open a ticket to push this further. They can open a bug with our engineering team assuming they don't spot anything out of the ordinary. You can contact them via email@example.com.
We were able to experiment with this last week, but without success.
I did not experiment with Approver + Publisher permissions exactly, but I did receive Admin permissions (which according to the documentation here( Create and Manage Groups in DTM ) should have Approver permissions, but no luck. The same system behavior.
As an additional information, I have found out that this happens when I login either using Adobe ID linked to DTM account or using DTM login/password directly.
Could you point to the right direction on resolving this?
I looked through your permissions and everything looked correct.
I did a bit of internal digging and was referred to a bug where another user was experience the same issue. Is is possible to have your permissions upgraded to Approver + Publisher by chance? In the bug I referenced, the problem only occurred when the user was a approver only.