Are you using your staging or production embed code? If production, did you publish all your changes?
Have you verified that you put in your s_code as well as the AppMeasurement or H Code library in the "managed s_code" code editor in your Analytics tool?
If you open up your javascript console on your browser of the page(s) in question and type in _satellite and hit enter, do you get "undefined" or any error?
In your Analytics tool, do you have EU compliance checkbox checked?
Those are a few things than can cause this to happen...