Are you still facing the issue?. If yes, It would be nice to use the DTM switch (browser plugin for easy switching of debug mode and staging mode for dynamic tag management users) in Mozilla Firefox and debug the rule. We would also recommend to see the following documentation regarding the debugging of a rule.
Also, Please let us know if you need any more help for the same and It would be a great if you can share the screen shot of the rule definition so that we can further deep dive into the issue.