Adobe DTM Tag Not Firing on First Visit

Avatar

Avatar

johncfl

Avatar

johncfl

johncfl

23-09-2016

Hey everyone,

We recently noticed that the DTM tag doesn't fire when a user makes the first visit to our site. The tag would fire though once they go to a different page. The same issue has been happening across all browsers and pages. Anyone had similar issues and any tips on identifying the source of the problem?

Thanks

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar

tirru-4rzX7q

Avatar

tirru-4rzX7q

tirru-4rzX7q

28-09-2016

Hi,

Can you specify how are you loading the DTM library ? is it sync or async manner ? 

Are you getting any errors in DTM console ?

I suspect timing issue and availability of _satellite object.

Answers (1)

Answers (1)

Avatar

Avatar

ParitMittal

Avatar

ParitMittal

ParitMittal

12-10-2016

Hi Yeung ,

Are you still experiencing the issue. If yes, Please do let us know so that we can further help to resolve the same.

Thanks & Regards

Parit Mittal