Experience League Community Usage Best Practices


Community Manager


Choose the best location for your discussion.
Please post on the board that's most closely related to your concern, even though posting in the first board you see may be tempting. This is your best chance to get a quick and correct answer.


Supply pertinent information for more timely and effective answers.
The more information you supply about your issue, the better equipped other community members will be to answer. Consider including the following in your question:

  • Adobe product/solution
  • Operating System & Browser
  • The full text of any error message(s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • A URL where the problem can be reproduced (if on a publicly available page)


Be wary of users who pretend to be Adobe Employees to get access to your information

Beware of users purporting to be Adobe employees who are requesting your personal information or to gain access to your computer. All Adobe employees are required to have a red Adobe logo on their avatar and it says 'Adobe Employee' under their user name. You can report phishing attempts by using the report button if this happened via the Community or by emailing us here.


Self-promotion & Third Party services (addendum to Terms of Use 6.2 M)

  • The Adobe Support Community does not allow posts, screen names/user names, or private messages that include spam or advertisements. However, services or products (free or paid) that meet a need that Adobe can't fill at this time can be promoted in replies to questions, if and only if they are legitimate solutions to the customer's question. When directing customers to these services or products, you must be explicit if they are free or paid. Promotions will be considered as spam if they are not directly related to the original question.
  • If you are interested in posting a brand new thread about a service or product that may be beneficial to others, be sure to provide context to why you are posting it (i.e. you have noticed it addresses a top issue and feel this resource will help other users). You must be very explicit that it is not an advertisement, but rather a helpful resource for others. Please also be clear if it is free or paid.


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