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02-08-2022
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Hello,
Where in Workfront are sys admins able to grant permissions for other Workfront power users than the "primary" sys admin to enter support cases? It doesn't seem that everyone who had submitted requests to Workfront in the past were automatically provisioned to be able to continue doing so in Adobe Experience League during the switch-over from Workfront One.
Not sure if this is by design, or not. I'm seeing above that others are having the same issue. Please advise asap; we have previously authorized support contacts with both active support tickets open they need to be able to manage and new cases to open for our Production Adobe Workfront environment.