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WKND has not adobe experience platform launch embedded code

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Level 2

Hi. According to this:

image.png

, the embedded code should appear in order to be replaced but it doesn't; it's even worse, Adobe Experience Platform Debugger doesn't allow me to add a new one since it doesn't find Adobe Experience Platform Launch:

 

ivanlorenzo_0-1623307280683.png

, so this tutorial can not be followed.

 

Perhaps adobe's technicians should look into this issue.

 

Regards.

IL.

 

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2 Replies

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Employee

Hi @ivanlorenzo ,

 

Did you try reloading the browser tab after opening the Debugger to make sure it finds Launch?

 

Screen Shot 2021-06-10 at 9.59.00 AM.png

 

Thank  you for reaching out to us.
Joe

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Level 2

Hi, @joek81541110 .

Yes, I did. As a matter of fact, I even tried to close and open AEPD several times, but it didn't work.

Eventually I got tired of it and with the best of hopes, I left it open and finally, after 7 or 8 minutes it worked.

I didn't posted it because I was expecting some feedback. My apologies for this.

I'd like to add that something similar happens, sometimes, when trying to replace Launch embedded code at the Tools section of Adobe Experience Cloud Debugger.

Thanks for the response.

IL.