Unable to Edit Audience

bkmills1 30-04-2018

Hi all,

After several attempts, I'm finding that on some Audiences, I'm unable to edit. In other words, clicking on the pencil icon in the Audience List does nothing.

Is there something within the Audience itself that would cause this? I even thought perhaps having the Activity using the desired audience open (edit activity) might be the cause...not the case. Additionally, this audience is only being used on one Activity.

Any help you provide is appreciated!

Thanks,

Brion

Accepted Solutions (1)

Accepted Solutions (1)

Shruthi_N
Employee
02-05-2018

russpainterbkmills1​ Just to clarify, engineering looked into this and mentioned that issue could be related to browser cache having old library after the release. Thus clearing the cache/cookies helps to address this.

Answers (6)

Answers (6)

Jon_Tehero
Employee
10-08-2018

In general, clearing cache and cookies is obviously not an ideal pre-requisite to having updated functionality work. I will connect with Engineering to see if there is anything we could do differently in the future to avoid such situations. Thank you for the feedback bkmills1 and russpainter!

tanvia28417128
Employee
01-05-2018

russpainterbkmills1

Thankyou for your question! There is no bug being identified with Target audiences. It may be due to the inactive session of Marketing cloud/Target.

Deleting your browser cookies and logging in to Target again might help. Feel free to reach out again if you have any followup queries - hope that helps.