Unable to Edit Audience

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bkmills1

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bkmills1

bkmills1

30-04-2018

Hi all,

After several attempts, I'm finding that on some Audiences, I'm unable to edit. In other words, clicking on the pencil icon in the Audience List does nothing.

Is there something within the Audience itself that would cause this? I even thought perhaps having the Activity using the desired audience open (edit activity) might be the cause...not the case. Additionally, this audience is only being used on one Activity.

Any help you provide is appreciated!

Thanks,

Brion

Accepted Solutions (1)

Accepted Solutions (1)

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Shruthi_N

Employee

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Shruthi_N

Employee

Shruthi_N
Employee

02-05-2018

russpainterbkmills1​ Just to clarify, engineering looked into this and mentioned that issue could be related to browser cache having old library after the release. Thus clearing the cache/cookies helps to address this.

Answers (6)

Answers (6)

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Jon_Tehero

Employee

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Jon_Tehero

Employee

Jon_Tehero
Employee

10-08-2018

In general, clearing cache and cookies is obviously not an ideal pre-requisite to having updated functionality work. I will connect with Engineering to see if there is anything we could do differently in the future to avoid such situations. Thank you for the feedback bkmills1 and russpainter!

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russpainter

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russpainter

russpainter

01-05-2018

That's funny, cause I was told an engineering bug was being created.

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bkmills1

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bkmills1

bkmills1

01-05-2018

Tanvia,

That's exactly what I ended up doing.

Thanks!

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tanvia28417128

Employee

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tanvia28417128

Employee

tanvia28417128
Employee

01-05-2018

russpainterbkmills1

Thankyou for your question! There is no bug being identified with Target audiences. It may be due to the inactive session of Marketing cloud/Target.

Deleting your browser cookies and logging in to Target again might help. Feel free to reach out again if you have any followup queries - hope that helps.

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bkmills1

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bkmills1

bkmills1

30-04-2018

russpainter​ thanks for confirming.

The Adobe Status site is not reporting an issue at the moment. 

I'll give it a few before I submit a client care ticket.

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russpainter

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russpainter

russpainter

30-04-2018

Same thing is happening to me. I can't edit existing audiences in any way. Looks like a bug to me.