I have both my Test & Target and Site Catalyst tracking order conversion on the last page of checkout. But I am seeing drastically different numbers. Can anyone make suggestions on why there are such large discrepancies in the numbers or where to start looking?
I am new to both Site Catalyst and Test & Target so this may be a pretty generic question.
I apologize for the inconvenience.
It needs a manual intervention and debugging to check what could be going wrong. I would suggest you to kindly log a ticket with the client care and have them troubleshoot it.
It needs a thorough debugging to check How the order confirmation Mbox has been implemented on your website . We would suggest you to kindly log a ticket with the client care and have them troubleshoot it.
Thanks & Regards
We are having the same issue that orders captured in Target are much less than in Omniture. Do you know any possible reasons?
This is what I have gotten from coworkers. They are both firing on the same order confirmation page.
Site Catalyst: Uses the Page Data Layer to capture orders
Test and Target: Uses an Mbox on the page to capture orders
I am not sure what the difference in those are or if that could be the reason why there is a dependency.
Site catalyst is showing about 190 orders whereas test and target is showing about 30 orders for the same time frame.
Sorry I don't have more info, but I am new to both tools so just trying to get a handle on things.
Thanks for reaching out to Adobe Community.
Could you please elaborate on how you are tracking the orders in both and how big is the discrepancy?