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Target Vs Site Catalyst Orders Not Lining Up

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joseph_meyer
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joseph_meyer
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15-10-2015

I have both my Test & Target and Site Catalyst tracking order conversion on the last page of checkout.  But I am seeing drastically different numbers.  Can anyone make suggestions on why there are such large discrepancies in the numbers or where to start looking? 

I am new to both Site Catalyst and Test & Target so this may be a pretty generic question.

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shekhardhiman
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shekhardhiman
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15-10-2015

Hi Joseph,

I apologize for the inconvenience. 

It needs a manual intervention and debugging to check what could be going wrong. I would suggest you to kindly log a ticket with the client care and have them troubleshoot it.

Thanks!

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ParitMittal
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07-03-2017

Hi Laura,

It needs a thorough debugging to check How the order confirmation Mbox has been implemented on your website . We would suggest you to kindly log a ticket with the client care and have them troubleshoot it.

Thanks & Regards

Parit Mittal

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lauram3232993
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03-03-2017

Hey Shekhar, 

We are having the same issue that orders captured in Target are much less than in Omniture. Do you know any possible reasons?

 

 

Thanks, 

Laura

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joseph_meyer
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15-10-2015

This is what I have gotten from coworkers.  They are both firing on the same order confirmation page.

Site Catalyst: Uses the Page Data Layer to capture orders

Test and Target: Uses an Mbox on the page to capture orders

I am not sure what the difference in those are or if that could be the reason why there is a dependency.

Site catalyst is showing about 190 orders whereas test and target is showing about 30 orders for the same time frame.


Sorry I don't have more info, but I am new to both tools so just trying to get a handle on things.

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shekhardhiman
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15-10-2015

Hi Joseph,

Thanks for reaching out to Adobe Community.

Could you please elaborate on how you are tracking the orders in both and how big is the discrepancy? 

Thanks!