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SOLVED

Save Response Token as Profile Script

MktgCloudUser
Level 4
Level 4

Hello,

I want to save response token data as a profile script.  My specific requirement is to save the "profile.activeActivities" as a profile script value so that I can exclude a visitor from a if they are already in a specific campaign.  Entering something like this is a Profile Script doesn't work:

return profile.activeActivities;

In fact, none of the response tokens work in Profile Scripts - all of them return null - profile.visitNum, profile.tntId, profile.marketingCloudVisitorId, etc.

These values only seem to work in Offers so are they not supported in Profile Scripts or is this some sort or bug?

1 Accepted Solution
Shruthi_N
Correct answer by
Employee
Employee

MktgCloudUser​  Could you try using user.activeActivities  ? I tested that and it works for me.

Fyi , response tokens  are not available until after the content decision is made, whereas a profile script evaluates before the content decision is made.

View solution in original post

8 Replies
MktgCloudUser
Level 4
Level 4

No one from Adobe knows the answer to this??

Shruthi_N
Employee
Employee

Hi MktgCloudUser​ Response tokens functionality was meant to replace profile scripts. Hence you cannot use them inside a profile script.

Hope this helped answer your question.

MktgCloudUser
Level 4
Level 4

Thanks for responding - so how can I capture and use the number activities a visitor is currently active?  Is there no alternative to profile.activeActivties that will work in a profile script?

gaureshk3014423
Level 9
Level 9

hi MktgCloudUser

have you tried using this audience?

This audience can be used if you want to exclude users who are already in other tests

1852650_pastedImage_0.png

MktgCloudUser
Level 4
Level 4

Yes, I am aware of this however we need to exclude if they are part of one or more specific campaigns.  This is "any" campaign which is too broad.

Shruthi_N
Correct answer by
Employee
Employee

MktgCloudUser​  Could you try using user.activeActivities  ? I tested that and it works for me.

Fyi , response tokens  are not available until after the content decision is made, whereas a profile script evaluates before the content decision is made.

View solution in original post

MktgCloudUser
Level 4
Level 4

Yep, that worked; user instead of profile.

return user.activeActivities;

returns an array of "[24756,76788,87424]"

Thanks

Shruthi_N
Employee
Employee

Great. thanks for the confirmation.