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Recs status shows "Results not ready" even after 48 hrs

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Shravan_c
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Shravan_c
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11-06-2020

When creating new recommendation tests, criteria logic is showing status of “Results not Ready”. As per adobe documentation it takes around 30 mins to 24 hrs for algorithm to complete initial run and showcase recommendations with new status as “Results Ready”. However, in our case we are unable to see “Results Ready” status even after 48 hrs and recommendations are not shown. The issue happens even if we are using existing criteria in new test.

Can some please help us understand the reason behind this behavior and if there is a way to reduce this processing time.

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Amelia_Waliany
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Amelia_Waliany
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07-07-2020

@Shravan_c Join us tomorrow during the next Adobe Target Community Q&A Coffee Break, where Senior Adobe Target Product Manager, Rob Hornick, will be sharing insights and answering questions related to his areas of expertise, which include Recommendations, Auto-Target, Automated Personalization, and more on AI and Machine Learning. If you can't join, you can also post your questions for him now in the event thread and he will post his answer during the break tomorrow:

https://adobe.ly/31VNuJI 😊