Recs status shows "Results not ready" even after 48 hrs



When creating new recommendation tests, criteria logic is showing status of “Results not Ready”. As per adobe documentation it takes around 30 mins to 24 hrs for algorithm to complete initial run and showcase recommendations with new status as “Results Ready”. However, in our case we are unable to see “Results Ready” status even after 48 hrs and recommendations are not shown. The issue happens even if we are using existing criteria in new test.

Can some please help us understand the reason behind this behavior and if there is a way to reduce this processing time.

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