"Syncing" Just Spins

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michaelb4458446

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michaelb4458446

michaelb4458446

02-07-2018

I've been experiencing an issue where after saving an offer or campaign and then saving the Activity, I see the saved message in green, then it just syncs. So far this particular activity has been syncing for more than an hour!!!

I've cleared cache, deleted cookies, signed out of Target, and restarted my computer. None of these things has worked.

This happens on all campaigns, just re-saving them without making changes

Accepted Solutions (1)

Accepted Solutions (1)

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yorudan

Employee

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yorudan

Employee

yorudan
Employee

02-07-2018

Hi Michael,

An issue is being investigated, and will be listed shortly on Status.Adobe.com. Once listed there, you can subscribe to notifications as progress is made. I'll check back and let you know when it is live there.

Thank you,

Jordan

Answers (9)

Answers (9)

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TylerWinz

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TylerWinz

TylerWinz

02-07-2018

My dashboard looks fixed! Syncing isn't stuck anymore for me.

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michaelb4458446

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michaelb4458446

michaelb4458446

02-07-2018

Looks like it is working now! Thanks.

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yorudan

Employee

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yorudan

Employee

yorudan
Employee

02-07-2018

Good to hear - other customers' are going through now too. May need to re-save to trigger.

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yorudan

Employee

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yorudan

Employee

yorudan
Employee

02-07-2018

Thank you for confirming. Additional follow up is being done. It seems not fully resolved yet. Status.Adobe.com will be updated once officially fixed.

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TylerWinz

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TylerWinz

TylerWinz

02-07-2018

I just refreshed, looks like the issue is persisting. I have an email ticket open, they just direct me to status.adobe.com.

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yorudan

Employee

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yorudan

Employee

yorudan
Employee

02-07-2018

Thanks, Tyler. Is the issue continuing for you now? Do you have an open support ticket for this? Remediation is underway, so now verifying whether it is addressed for customers.

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TylerWinz

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TylerWinz

TylerWinz

02-07-2018

Getting the same issue. Infinite spinning for Activating/Deactivating activites as well.

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yorudan

Employee

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yorudan

Employee

yorudan
Employee

02-07-2018

Issue is listed here - you can subscribe there now for updates: Adobe Status

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yorudan

Employee

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yorudan

Employee

yorudan
Employee

02-07-2018

Starting from approximately 11:46AM MDT, some Adobe Target customers that are hosted in NA14 (a subset of North American customers) might be unable to change existing campaign or create new campaign from MAC UI.