"Syncing" Just Spins

michaelb4458446 02-07-2018

I've been experiencing an issue where after saving an offer or campaign and then saving the Activity, I see the saved message in green, then it just syncs. So far this particular activity has been syncing for more than an hour!!!

I've cleared cache, deleted cookies, signed out of Target, and restarted my computer. None of these things has worked.

This happens on all campaigns, just re-saving them without making changes

Accepted Solutions (1)

Accepted Solutions (1)

yorudan
Employee
02-07-2018

Hi Michael,

An issue is being investigated, and will be listed shortly on Status.Adobe.com. Once listed there, you can subscribe to notifications as progress is made. I'll check back and let you know when it is live there.

Thank you,

Jordan

Answers (9)

Answers (9)

yorudan
Employee
02-07-2018

Thank you for confirming. Additional follow up is being done. It seems not fully resolved yet. Status.Adobe.com will be updated once officially fixed.

yorudan
Employee
02-07-2018

Thanks, Tyler. Is the issue continuing for you now? Do you have an open support ticket for this? Remediation is underway, so now verifying whether it is addressed for customers.

yorudan
Employee
02-07-2018

Starting from approximately 11:46AM MDT, some Adobe Target customers that are hosted in NA14 (a subset of North American customers) might be unable to change existing campaign or create new campaign from MAC UI.