Order Confirmation mBox

ericb32462020 15-10-2015

Hey all,

It seems that my order confirmation mBox is pulling in extra data when someone successfully completes a test.

During my testing of the campaign, when i successfully complete the conversion instead of reporting that a single user converted Adobe Target report that many, many more have converted.  I believe it has something to do with the Order Confirmation mBox but any guidance would be amazing.

Cheers,

Eric

Accepted Solutions (1)

Accepted Solutions (1)

Nikhil_Bisne 15-10-2015

Hi Eric,

 

In this case I'd suggest you raise a ticket with client care as there quite a few things interconnected(especially the integration with Analytics).

 

Thanks

Nikhil

Answers (6)

Answers (6)

ericb32462020 15-10-2015

Hi Nikhil,

I am looking at the Spotlight report in Target Classic and i am specifically seeing an over reporting of all metrics except visitors.  I've included a screenshot of what i am seeing.  The total revenue should only be maximum 160, order should max out at 6, conversion rate around 30%, Average Order Value 25, RPV around 20.

Is possible i setup the test incorrectly?

Cheers,

Eric

ericb32462020 15-10-2015

In order to get to the order confirmation page you need to run through an order.  There is a workaround where you don't need to enter any credit card details but it's a little bit of a process, i will send you a private message with the details.