I am trying to solve a mystery. We are using DTM and trying to pull in the Target PCID into Adobe Analytics via a data element. We never had issues in the past but are now noticing that we aren't getting the PCID set in the mbox cookie? The weird thing is on our Bank network, Everyone that tested got the same results:
Chrome Browser Normal mode on VPN - mbox cookie without PCID but contains session id
Chrome Browser Incognito mode on VPN - mbox cookie with PCID
Chrome Browser Normal mode at Home - mbox cookie with PCID
Chrome Browser Incognito mode at Home - mbox cookie with PCID
I went through and disabled all the extensions in Chrome, in Normal mode and checked all different settings I could think of ("Do not Track" etc.) but couldn't find any settings that might cause this issue? I have no idea what to look at next. On my home laptop it works in both modes of Chrome as designed. Any ideas? Adobe support hasn't been any help since they can't duplicate from their side!
Thanks for the response, I checked and I do see the mboxPC in the request Headers (see image) but still not in the mbox cookie? So what does this mean? How do I read the PCID into Adobe Analytics then? That is why I was reading the "mbox" cookie previously to get the PCID. We are using DTM.and the Marketing Cloud ID Service if that matters or impacts anything at all?