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Location popup potentially blocking my AB test

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ians1988
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ians1988
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25-11-2019

Hi,

I have created an AB test using the experience template (pop up upon exit intent).  The "last chance offer" popup fires properly within the edit activity phase while setting up the test.

My site has geo-location functionality so upon entering, there is a popup in the top left that asks "______ wants to know your location.  Allow or Block"

It seems that when this location popup shows, the AB test (exit intent) does not always fire.

In addition, if I already have hit allow or block, then return to my site at a later time....the test actually works.  Ideally we need this to work ALWAYS, not when someone returns. 

Is this a known issue?  Could there be another problem?  Has anyone had this occur and maybe have a workaround?

Thanks in advance!

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ians1988
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27-11-2019

Hi Mihnea,

To answer your questions:

It is much more likely that someone will follow Option 2

Option 2:
1. Load up the site.
2. Select either "Allow" or "Block"

3. Read a few words.

4. Then attempt to close out

We sell warranties so there happens to be a decent amount of information available on the homepage along with both plans that we offer.  But if someone goes to leave the site, we want to rope them back in with a special deal. 

In your testing, it kind of sounds like you are expecting the pop-up to show up even though there already is another pop-up in Chrome. However, I'm curious if you were to close that initial pop-up and then attempt to exit would you see your pop-up?

- After I close OR interact with that location popup (regardless of my selection), the AB exit intent popup does not fire.