We have a campaign that isn't firing correctly. It consists of a single variant for a single audience, yet is inconsistently displayed for that audience. When I pull a trace however I'm getting both matched and unmatched Segment / TargetIDs:
I'm struggling to interpret this data. I can open the "audiences" menu in Target and by inspecting the DOM see some but not all of the audiences above. Can someone explain how I can pinpoint which Segment and Target IDs are which? Additionally, while I understand "SegmentIds" as mapping to audiences, what does "TargetIds" represent? Is this pointing to content?
There's a possibility of other activities getting qualified as well for the same location/ mbox or js error resulting in a discrepancy. You can turn ON console logging to find what's wrong from the Tools tab in the debugger. It would display the errors (like js errors, if any) in the console. Adobe Cloud Debugger might give more details around the activity/ segments qualification.
Hi, this indeed is tricky. You need to visit the 'People' tab from the 9-dot-matrix you would find on the top black band. In that portal, when you click on the audience segment you expect to qualify as, in the URL you would find the segment ID for that audience.
Not sure about what matchedTargetID is, never used it in debugging.
I use the above method to check for the first possibility, and then move to the second. 🙂