Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

How to merge Profile Attributes across Pre and Post Login Environment?

Avatar

Avatar
Seeker
Moderator
PratheepArunRaj
Moderator

Likes

314 likes

Total Posts

866 posts

Correct Reply

264 solutions
Top badges earned
Seeker
Bedrock
Engage 1
Affirm 250
Contributor
View profile

Avatar
Seeker
Moderator
PratheepArunRaj
Moderator

Likes

314 likes

Total Posts

866 posts

Correct Reply

264 solutions
Top badges earned
Seeker
Bedrock
Engage 1
Affirm 250
Contributor
View profile
PratheepArunRaj
Moderator

19-11-2018

Dear Experts,

I would require your help to solve the below gap.

Test case is to show 'Samsung Mobile' Banner at Home Page for all the customers searching for 'Samsung Mobile' keyword : Internal search. We are capturing the Search Keyword and passing it in the profile parameter to target the customers. It is working fine separately for Pre-Login and Post-Login environment. But when we try to merge them, issue happens.

Lets say, i am a new visitor(Only PCID). I have searched for 'Samsung Mobile' and navigated few pages. My profile attribute is mapped to 'Samsung Mobile' without error.

Once i login, since we are capturing Customer ID and synchronizing with Visitor ID(mbox3rdPartyID generated here), the profile attribute is now 'null'. I need to search 'Samsung Mobile' again to tie the profile attribute again with the Post Login environment.

But if i come again for the second time, since the mbox3rdPartyID and PCID are already merged, i can see 'Samsung Mobile' even if i didn't login.

But for the first time, the pre-login profile attribute is not in sync after post-login. But we would need the same to be updated. Any idea?

Based on there reference link i guess it is not possible : Real-time profile syncing for mbox3rdPartyID , but need your advice/confirmation.

Thank You

Arun

Accepted Solutions (0)

Answers (0)