How to match customer id from mbox with customer id uploaded via Customer Attribute

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1982luca
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1982luca
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09-06-2021

Hello guys,

 

How can I match customer id from mbox with customer id uploaded via Customer Attribute? Basically my customer attribute provides me the client to be targeted for my recommendation and I want to see if customer id sent via mbox is bewteen my Customer Attribute List.

If it is not possible, any suggestion?

Thanks

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ryanr7
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09-06-2021

Hi @1982luca,

If you have a data source setup for Customer Attributes you can ensure that customer IDs are properly synced to Target in one of 2 ways.

  1. Using the customer ID sync with the Experience Cloud ID service (aka ECID). With a proper ECID and Target implementation this will ensure Target is linked to the proper customer ID used in Customer Attributes. Find details in this help doc for ECID and also setting customer ID with ECID.
  2. Send the customer ID used in the Customer Attributes upload directly to Target as an mbox third party ID. Here's a sample code of how to do that if the customers ID is 2000578:

 

<script type="text/javascript">
            function targetPageParams() {
               return 'mbox3rdPartyId=2000578';
            }
</script>​

 

Hope that helps