Collections not working

[#1]

When creating a Recommendation activity in Recommendations Premium, I AM able to get my recommendations to show up on the site when I use the Admin-created "All Collections" but when I go to use a collection I made, the recommendations no longer show up. 

In the interface, collections show that products are coming through appropriately via the # of products identified. 

What is the reasoning behind a collection showing products when created in the interface but not live on the site through activities. I need a solution to this as soon as possible   

[#2 · Accepted solution]

Hi Kayla,

Apologies for the delay.

Are you still experiencing the issue withe Adobe Recommendations? Kindly let us know the status of this problem.

Thanks!

[#3]

Hi Kayla,

Can you please confirm if your company has been provisioned for Recommendations Premium? I tried searching for Rosetta Marketing Group however was unable to find a provisioned organisation.

Thanks

Nikhil

[#4]

Let me check on this and revert.