Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Cannot see User in Target->Setup->User after grant Target access in Enterprise Dashboard

Avatar

Avatar
Validate 1
Level 1
huang_william
Level 1

Likes

0 likes

Total Posts

1 post

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
huang_william
Level 1

Likes

0 likes

Total Posts

1 post

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile
huang_william
Level 1

09-08-2016

I add users to Target in Enterprise Dashboard by sent invitation to their email address. Users accepted invitations. However, when I go to Target->Setup->Users to change the role from Observer to Editor. I am not able to see their name there. Is there any process I missed?

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Validate 10
Level 10
ParitMittal
Level 10

Likes

90 likes

Total Posts

817 posts

Correct Reply

349 solutions
Top badges earned
Validate 10
Validate 1
Boost 50
Boost 5
Boost 3
View profile

Avatar
Validate 10
Level 10
ParitMittal
Level 10

Likes

90 likes

Total Posts

817 posts

Correct Reply

349 solutions
Top badges earned
Validate 10
Validate 1
Boost 50
Boost 5
Boost 3
View profile
ParitMittal
Level 10

11-08-2016

Hi ,

User appears in the list once they login to their account . It's only when user accepts the invitation and login to their account , they get registered in marketing cloud list of valid users (MAC pulls profile from IMS) 

Thanks & Regards

Parit Mittal

Answers (2)

Answers (2)

Avatar

Avatar
Validate 10
Level 10
ParitMittal
Level 10

Likes

90 likes

Total Posts

817 posts

Correct Reply

349 solutions
Top badges earned
Validate 10
Validate 1
Boost 50
Boost 5
Boost 3
View profile

Avatar
Validate 10
Level 10
ParitMittal
Level 10

Likes

90 likes

Total Posts

817 posts

Correct Reply

349 solutions
Top badges earned
Validate 10
Validate 1
Boost 50
Boost 5
Boost 3
View profile
ParitMittal
Level 10

17-08-2016

Hi Huang,

Also, Can you please confirm that the  users after logging into marketing cloud account , have launched Adobe Target and got into Target Standard UI ?

Thanks & Regards

Parit Mittal

Avatar

Avatar
Validate 10
Level 10
ParitMittal
Level 10

Likes

90 likes

Total Posts

817 posts

Correct Reply

349 solutions
Top badges earned
Validate 10
Validate 1
Boost 50
Boost 5
Boost 3
View profile

Avatar
Validate 10
Level 10
ParitMittal
Level 10

Likes

90 likes

Total Posts

817 posts

Correct Reply

349 solutions
Top badges earned
Validate 10
Validate 1
Boost 50
Boost 5
Boost 3
View profile
ParitMittal
Level 10

11-08-2016

Hi Huang ,

In terms of process you have not missed out any of the steps and ideally the user name should have been shown in Target--->Setup---->Users list. Hence To debug the issue further we required your Adobe Marketing cloud Account Login Details. Can you please share the account details via private message or through Email :pamittal@adobe.com 

Thanks & Regards

Parit Mittal