Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Can't see any delivery request in network tab and experience not pulling through target - opt in service

Avatar

Avatar
Validate 1
Level 3
gokula
Level 3

Likes

25 likes

Total Posts

86 posts

Correct Reply

7 solutions
Top badges earned
Validate 1
Contributor
Shape 1
Ignite 3
Ignite 1
View profile

Avatar
Validate 1
Level 3
gokula
Level 3

Likes

25 likes

Total Posts

86 posts

Correct Reply

7 solutions
Top badges earned
Validate 1
Contributor
Shape 1
Ignite 3
Ignite 1
View profile
gokula
Level 3

21-12-2020

Hello, 

 

We've implemented opt in service using Adobe Launch. Configured the ECID extension correctly like below 

gokula_1-1608555617414.png

 

Now once the user accepts cookies for target, we've update the permission and invoke direct call rule to trigger as permission/ consent provided. 

 

adobe.optIn.approve(adobe.OptInCategories.TARGET, true);
adobe.optIn.complete(); 

 

Can see Adobe request coming through on page 

gokula_0-1608555435137.png

but can't see any delivery request in network tab instead getting below warning in console  and experience not coming through target 

 

gokula_0-1608556367343.png

Any idea what's wrong here? 

delivery Experience Target

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Validate 1
Level 3
gokula
Level 3

Likes

25 likes

Total Posts

86 posts

Correct Reply

7 solutions
Top badges earned
Validate 1
Contributor
Shape 1
Ignite 3
Ignite 1
View profile

Avatar
Validate 1
Level 3
gokula
Level 3

Likes

25 likes

Total Posts

86 posts

Correct Reply

7 solutions
Top badges earned
Validate 1
Contributor
Shape 1
Ignite 3
Ignite 1
View profile
gokula
Level 3

29-01-2021

This issue has been resolved. the issue had occurred because of the Adobe target extension has option called GDPR opt in enabled / disabled which conflicts with adobe opt in permission in our case. Earlier it set to enabled but later on when it disabled all working as expected. I 've report this with Adobe.

Answers (2)

Answers (2)

Avatar

Avatar
Validate 1
Level 3
gokula
Level 3

Likes

25 likes

Total Posts

86 posts

Correct Reply

7 solutions
Top badges earned
Validate 1
Contributor
Shape 1
Ignite 3
Ignite 1
View profile

Avatar
Validate 1
Level 3
gokula
Level 3

Likes

25 likes

Total Posts

86 posts

Correct Reply

7 solutions
Top badges earned
Validate 1
Contributor
Shape 1
Ignite 3
Ignite 1
View profile
gokula
Level 3

22-12-2020

@shelly-goel 

Thanks for the response. I've had check I can see the correct values return by 'adobe.optIn.permissions' for each category like below  but it can also shows the warning message 

 

gokula_0-1608637984027.png

where as when I interacted with my cookie banner and select only allow Target cookies then with my earlier implementation (in question)  works correctly and I can see the experience through target  and interestingly can't see the above target warning 

 

gokula_1-1608638273412.png

 

Not sure why this happening? Any idea? 

Help appreciated, Thanks  

 

 

 

 

Avatar

Avatar
Validate 1
MVP
shelly-goel
MVP

Likes

155 likes

Total Posts

298 posts

Correct Reply

82 solutions
Top badges earned
Validate 1
Shape 1
Ignite 1
Give Back 5
Give Back 3
View profile

Avatar
Validate 1
MVP
shelly-goel
MVP

Likes

155 likes

Total Posts

298 posts

Correct Reply

82 solutions
Top badges earned
Validate 1
Shape 1
Ignite 1
Give Back 5
Give Back 3
View profile
shelly-goel
MVP

21-12-2020

@gokula 

Please set 'Is Opt In storage enabled' to 'Yes' (Launch > EC ID service extension) so as to store the opt in permissions in a first party cookie 'adobeujs-optin'. You can also debug in the browser console to see 'adobe.optIn.permissions' returns the expected result of each category or not.