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SOLVED

Anyone else having problems with redirect tests?

richard_h1
Level 6
Level 6

Hi - we've noticed that redirect tests no longer work properly with the Chrome browser - the latency is so bad it's unusable. We never had this problem in the past, so wondering is anyone else has this problem?

thank you, Richard 

1 Accepted Solution
Nikhil_Bisne
Correct answer by
Level 8
Level 8

Hi Richard,

 

I got feedback on this test and would request you to open a ticket with Client Care ASAP so that this can be resolved for you.

 

Thanks

Nikhil

View solution in original post

11 Replies
Nikhil_Bisne
Level 8
Level 8

Hi Richard,

 

Is the issue specific to Chrome or are you able to replicate it in other browsers also?

 

Thanks

Nikhil

richard_h1
Level 6
Level 6

Hi Nikhil,

 

Yes it's just Chrome - we've had this problem for several months now so we're using Google Experiments for redirect tests now. We understand that there will always be an element of page rendering with a redirect however it's so bad in Chrome that you can't use it as it would invalidate test results. You can see for yourself here and compare with Chrome and Firefox: http://www.avg.com/us-en/tnt-qa?q=u

 

Richard 

Nikhil_Bisne
Level 8
Level 8

Hi Richard,

 

I'll look into this. Can you please let us know if you're using Target Standard or Classic ?

 

Thanks

Nikhil

richard_h1
Level 6
Level 6

Hi Nikhil, I've lost track of all of Adobe's name changes we're using the old/original version 🙂

Nikhil_Bisne
Correct answer by
Level 8
Level 8

Hi Richard,

 

I got feedback on this test and would request you to open a ticket with Client Care ASAP so that this can be resolved for you.

 

Thanks

Nikhil

View solution in original post

Nikhil_Bisne
Level 8
Level 8

Hi Richard,

 

That would be Target Classic. Let me consult the relevant team and revert.

 

Thanks

Nikhil

richard_h1
Level 6
Level 6

We've had a ticket open for while but it's not moving anywhere: 150219-000039 

Nikhil_Bisne
Level 8
Level 8

Thanks for opening this ticket. I have this looked into ASAP.

 

Thanks

Nikhil

sabrinah5440889
Level 1
Level 1

Hi Nikhil,

I came across this post, and wondering if there is any learning that can be shared here.  We experience similar issues with full page redirect tests in our company, the extended latency is impacting user experience and test data (e.g. double-counted impressions).

 

Thanks,

Sabrina

richard_h1
Level 6
Level 6

Client Care couldn't help. Do Adobe intend fixing this?

mark_guillermo
Level 1
Level 1

Did you ever get insight on this? I've had a client care ticket open on this for several months now with no resolution. 😞