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A4T integration with custom mbox - activity not showing up in Adobe Analytics

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iamjasona
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iamjasona
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01-02-2021

I am really novice in Adobe Target, so please be gentle here!  

 

We are looking to integrate Adobe Target on a new website and have the ability to view results in either Target or AA (via A4T).  When we use the global mbox, all is well - no issues seeing activities/results in either area.  However, we are trying to utilize different custom mboxes per website.  We believe we have the custom mbox setup properly - worked with Adobe consultants on setting this in Launch via a call to adobe.target.getOffers(...):

Spoiler
adobe.target.getOffers({
request: {
execute: {
mboxes: [
{
index: 0,
name: "custom-mbox-name-here"
}
]
}
}
});

The custom mbox is now showing up in Adobe Target for usage - so far, so good!  However, when we use a custom mbox, we never see the Activity populate over in Adobe Analytics. 

 

Not sure where to go to troubleshoot.  I guess the first question might be:  does A4T work with custom mboxes? 

 

Thanks, in advance,

Jason

A4T mbox

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josejr19
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josejr19
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02-02-2021

I will lead with "do both activities have unique names"?

 

If they do, are you able to view the response on the browser from Target? I am interested to see what is being returned from the  server for the analytics object. Screen shot below. Is it set to "server-side" and also does the supplemental IDs match to the SDID passed in the adobe analytics beacon call? Screenshot below.

 

Adobe Target Form Based Mbox Response

Screen Shot 2021-02-02 at 8.57.39 AM.png

Adobe Analytics Beacon Payload

Screen Shot 2021-02-02 at 9.02.32 AM.png

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josejr19
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01-02-2021

@iamjasona might be a silly question, but how did you set up the activity you are calling via the getOffer/applyOffer function? Did you set it up as a form based? If so did you set the reporting to use Adobe Analytics? The fact that you are stating you see activity data in Target tells me you might of set it up to use the Adobe Target reporting versus Adobe Analytics.

 

Let me know, if possible share screenshot of the activity reporting configuration.