A/B Test Excludes Most Visitors

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alim92960278

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alim92960278

alim92960278

24-08-2018

Hi, we have an A/B test that has been running since 8/8/2018.We are allocating 100% of the traffic and splitting 50%/50%. We use A4T.

For some reason the test is excluding most visitors to the two pages.

2018-08-24_16-20-48.jpg

The Audience we have selected only excludes our company's IP range (which is already excluded from Adobe Analytics).

There are no collisions.

I would appreciate any ideas.

Ali

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LJ_Jones

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LJ_Jones

LJ_Jones

27-08-2018

Are you using at.js or mbox.js for your implementation?  A4T only works with at.js 0.9.6 or later, not with mbox.js.  Also, have you looked in Target to see what numbers it is reporting?  I would check Target to see what it is reporting and see if its more accurate than A4T.

If Target is correct, then most likely this is only a reporting issue, not an issue splitting traffic.  In other words, its quite possible that your test is running correctly and splitting traffic correctly, but its just reporting wrong through A4T.

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