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Subdomain and top level domain – no request to load the mbox executed


Former Community Member

Hi all, 

I encountered a strange issue and wondered if someone over here can help me out.

-    Target is implemented on the website using DTM
-    Target is not implemented using a tool but it’s a sequential js script in a page load rule.
-    DTM fires the load rule (works correctly)
-    The mbox is loaded on the sub domain
-    When the visitor goes to the TLD (top level domain), the mbox is loaded (Target is loaded and the mbox request is executed)
-    The visitor goes back to the subdomain.

 - The load rule is executed in DTM

But – the mbox is not loaded, also the mbox request is not excecuted!
Anyone any idea or did someone experienced the same and can help me out?



1 Reply


Level 10

Hi Chris, 

Can you please share the url for your website as well as DTM account credentials in a private message so that we can further deep dive into the issue from our end.

Thanks & Regards

Parit Mittal