Issue with A/B experience test

[emily_nixon]

I set up a simple A/B test recently. It shows as live in the Target interface, but I am not being entered into an experience. Other users have successfully tested for me, but when I visit the site, I am not entering an experience. My views are not being counted as experience A (even though that is what I am seeing), and I have cleared my cookies many times. I experienced the same issue during the Target training class I took, with no resolution during that class.

I was able to see experiences yesterday, but am no longer able to (even after restarting my PC). The test is currently set up for All Visitors with a 50/50 split between Experience A and B.

Thanks!

[Løjmann]

Did you setup that a user only could be in the experiment once? Try delete your cookies, and see if that helps :)

/Løjmann

[emily_nixon]

As stated in my original post, I have cleared my cookies many times. 

There were no limitations to qualify for the A/B test, or limits on the number of times you could enter. It was set to All Users with a 50/50 split between A and B. 

[ParitMittal]

HI Emily ,

What is the Goal Metric/ SuccessMetric you are using to measure the success for your activity ?.

Aslo, It would be great if you can share the activity URL  and account credentials in a private message so that we can Debug the issue at our end.

Regards

Parit Mittal

[emily_nixon]

I want to clarify: There is NO issue with the A/B test itself. The test works as intended for everyone else. All issues are specific to my PC only. Even after clearing all cookies from my browser, I am still not entered into an experience (I see the page itself, but my page views are not counted as a view for Experience A). 

[Løjmann]

Did you check, if your browser request the target.js and target content? (see the network tab in your browser)

/Løjmann

[Ryan_Roberts_]

Hi Emily,

First I'd try a different browser. Perhaps for some reason your browser is not firing the Target mbox request on the page.

You can verify this by adding the "&mboxDebug=1" parameter to your url. It needs to go in the query portion of the URL. So after the "?". You can add a question mark at the end of the URL if one doesn't exist. Something like this: http://www.sb.com/lounge/?mboxDebug=1 or like this: http://www.sb.com/lounge/?param=value&mboxDebug=1

If you are using at.js you'll need to open your browser's debugging console to see the messages. Cntl-Shift-I in FF/Chr, F12 in Edge/IE. Any lines that start with "AT: " are about Target. Please copy and paste or screen shot your result after reloading the page.

If you are on the older mbox.js implemenation it will try to open a popup window. Similary check for errors and paste your response back to the thread. That will perhaps inform us to why your browser is not getting into the test.

[emily_nixon]

Ryan,

The issue is isolated to Google Chrome. I do not have the same problem when using IE. I've attached a screenshot of the debug console in Chrome. Let me know if this isn't what you were looking for. 

[Ryan_Roberts_]

Thanks Emily. I'd like to take a closer look. Would you send the URL to view the test? You can direct message it to me if you prefer.

[ParitMittal]

Hi Emily,

Is the above issue resolved ?. if not , Please do let us know the URL to view the test so that we can debug the same at our end.

Regards

Parit Mittal