Hi there,
Got an issue with an experience test I'm hoping to find out where I'm going wrong!
I'm trying to get a Target personalisation set up and I feel like I'm skirting around the solution but not quite hitting it on the head so a help in the right direction would be amazing.
I want to display a banner to customers who have completed an enquiry form to remind them of their reference number and to call in and at all other times/when the cookie isn't present display the default content.
I have so far done the following:
When I preview this it all works fine, the reference is displayed as expected all great however when I delete the cookie or when it's not there I still get experience just with no reference number displayed and I can't figure out why. The same thing also happens when I set the experience live and try it that way just incase it was with the preview system.
Any help in resolving this appreciated.
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Hi Andrew,
Can you please share your Adobe Target account login details as well as URL of the website and Personalization activity details in a private message so that we can debug the issue at our end.
Thanks & Regards
Parit Mittal
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