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SOLVED

How do you reauthorize an account once an employee leaves the organization and they are removed as an account manager?

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Level 1

Hello,

One of our social media managers left the organization and I removed them from managerial levels in our social media accounts. They had set up our Facebook accounts in Adobe. By removing them from a manager on the social accounts, it prompted Adobe to request for account reauthorization. How can I reauthorize the accounts to keep they posts we've scheduled with my log in credentials? I am the admin on all our social pages, but when I tried to reauthorize the account it said my credentials were not valid because they were not the previous employees. 

Please let me know if you've found a workaround for this. I would prefer not to have to reschedule almost a year's worth of Facebook posts on all of our Facebook accounts.

Thank you,

Alexis

1 Accepted Solution

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Correct answer by
Level 10

Hi Alexis,

Thank you for reaching out to Adobe Community.

Please go through the below Community Article on how to reauthorize Social Properties:

https://helpx.adobe.com/social/kb/do-reauthoize-something.html

Thanks!

View solution in original post

2 Replies

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Level 1

In order to re-authorize any social page a person needs only the ID and password in order to login to that page. As when you click on the link to re-authorize it asks you to login the social page. So in case a person is leaving your organization the best way is take the credential from that person and change them or you can make him to make another admin for the same page (in Facebook only) and then new admin can remove the old admin.

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Correct answer by
Level 10

Hi Alexis,

Thank you for reaching out to Adobe Community.

Please go through the below Community Article on how to reauthorize Social Properties:

https://helpx.adobe.com/social/kb/do-reauthoize-something.html

Thanks!