Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn more

View all

Sign in to view all badges

Difference between metrics and analytics in social analytics

ramkumary654355
Level 2
Level 2

I understand, Metrics are standards of measurement eg:- technical knowledge of call centre rep.

Analytics is the process of identifying patterns in the data collected. We collect the metrics data and apply statistics on it to glean patterns and there by insight.

Cheers.

0 Replies