Difference between metrics and analytics in social analytics

Avatar

Avatar

ramkumary654355

Avatar

ramkumary654355

ramkumary654355

01-10-2017

I understand, Metrics are standards of measurement eg:- technical knowledge of call centre rep.

Analytics is the process of identifying patterns in the data collected. We collect the metrics data and apply statistics on it to glean patterns and there by insight.

Cheers.

Accepted Solutions (0)

Answers (0)