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When resolving an escalated item, you should be able to add notes about the actions taken.

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v295897
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Boost 5
Level 3
v295897
Level 3

Likes

28 likes

Total Posts

12 posts

Correct Reply

0 solutions
Top badges earned
Boost 5
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v295897
Level 3

29-03-2015

When resolving an escalated item, you should be able to add notes about the actions taken.

 

For example: f not action is required, then adding a note explaining this would be of great benefit.