Adobe Social

We experienced a service disruption on Monday, March 31, 2014 between 8:30 am through 10:47 am PDT. Adobe Social was not accessible in this timeframe and one or more of your scheduled posts may not have publish as expected during the outage.What to DoWe recommend that you follow these instructions t...

Moderation Tool Migration GuideOn March 13, 2014, new moderation and social relationship management capabilities will be generally available in Adobe® Social after a successful BETA test program.This migration guide provides account administrators with what changes they should expect with the migrat...

If you are currently using Facebook Moderation or Twitter Moderation tools in Adobe Social, we would like to notify you that these tools will be phased out and updated with a brand new Moderation tool on March 13, 2013.This is an exciting update that has been in BETA for several months and includes ...

Beginning Tuesday, September 10, 2013 we discovered an issue with publishing Facebook image post in Adobe Social publishing. The issues are the cause of a bug in the Facebook platform. We believe to have a majority of the issues addressed.Facebook is aware of this bugThe Facebook API team was aware ...

Note: Social campaigns must be created in Adobe Social. Social campaigns cannot be created in Adobe Analytics. Social does not display or import campaigns created in Analytics.Click Settings > Campaigns.The Campaigns page displays a list of all of your saved campaigns within the currently selected r...

You may have also noticed one of the enhancements we added in last night's release, an in-tool notification that lets you know when you need to reauthorize your publishers. It may look a bit alarming at first, but this enhancement actually makes it very easy to ensure that all pages and accounts are...

If you're a customer of Context Optional, or you use Adobe ID (our single sign on system) and you need to reset your password, please follow the steps below.At the page https://social.omniture.com/loginClick "Sign in with Adobe ID"Click the link for "Trouble signing in" Fill in Adobe ID email & clic...

Adobe Social 3.2 is here! We wanted to remind you that the release is set to go live tomorrow, February 20th. Please be aware that you may experience some intermittent downtime or slower page/report load times between 2:00pm and 6:00pm PST as we push several updates live. We appreciate your patience...

This is now fixed. Please email SocialSupport@adobe.com if you are still experiencing any issues. We are currently experiencing a performance issue in one of our data centers. Some customers will experience intermittent failures when searching for their Adobe Social apps on Facebook (inability to fi...

Hi all,When downloading eBook I get an Error W_ADEPT_CORE_ACTIVATION_CERT_NOT_FOUND Document is licensed for a different user account.I have check the Authorization and it is to the correct Adobe ID account and the same as for eBook and also I have check the Firewall settings to allow my PC to conne...