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WorkBench Installation issue

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Level 3

Hi,

I get the following error while installing Workbench on systems which do not have Microsoft WindowsSP2 .What could be the issue?

(Jun 23, 2009 2:38:01 PM), Install, com.adobe.installshieldx.installer.wizard.DesignerProductAction, err, An error occurred and product installation failed.  Look at the log file C:\Program Files\Adobe\LiveCycle ES\Workbench ES\log.txt for details.

(Jun 23, 2009 2:38:01 PM), Install, com.adobe.installshieldx.installer.wizard.DesignerProductAction, err, ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = 1203; message="Designer installation failure.")])

STACK_TRACE: 12

ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = 1203; message="Designer installation failure.")])

at com.adobe.installshieldx.installer.wizard.DesignerProductAction.install(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:2969)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:8048)

at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:7199)

at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:5240)

at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

3 Replies

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Level 7

It had trouble installing LiveCycle Form Designer - the log says "Designer installation failure".  Look in Windows Control Panel->Add/Remove Programs to see if Designer is already there.  If you didn't know it was there and it was, uninstall it first.

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Level 3

It is not already installed still I am facing the same issue.

Regards,

Leena