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Where has LiveCycle gone?

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commensemble
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commensemble
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08-04-2013

Hi

I have recently subscribed to the Creative Cloud and installed Adobe Acrobat Pro XI, BUT Livecycle is missing!?


I do have a full version of Acrobat Pro X, but the install package will not let me install over the top of Acrobat Pro XI?


I have many, many PDFs developed with LC! How do I get it back?

Andrew GRAY
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RoC1909
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03-05-2014

What a pain in the a** it is to get this.

Like a lot of people, I had the FULL version of Acrobat X Pro installed on my system, and I asked my I.T. department to upgrade me to XI Pro, not realizing that LC would be secretly deleted from my system. Well, the state agency I work for purchased the FULL version of Acrobat XI Pro instead of the UPGRADE version, and when I submitted my case to get the free LC upgrade, it was denied by Adobe stating that since I didn't "upgrade" to Acrobat XI, I wasn't entitled to it. As usual, they didn't budge when I told them that they got more money out of my agency by purchasing full version, and not the upgrade version.

Adobe did send me my upgrade to LC, but I had to spend a decent amount of money following the upgrade path. And yes, my Acrobat X Pro, Acrobat XI Pro, and now LC software is absolutely legal.