Users receive error: An error occurred while performing this operation.

cichelp

31-03-2016

Users receive error:

An error occurred while performing this operation.

Contact an administrator if this problem continues.

At this point we've been unable to reproduce the issue with any regularity.  In our environment we create a number of reports then protect them which are linked on an Intranet site.  From time to time a user will report the above error when trying to open the files.  After a period of time or closing all browser processes and adobe it will be able to open.

Could someone point me to some documentation on this or troubleshooting?  We are stuck with one particular support vendor who implemented and our experience with them has been challenging.

We're currently running Livecycle ES3 10.0.2 I've tried checking release notes to see if this is a known issue resolved in later version.  Has anyone seen this before?

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