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UserID Doesn't exist error message


Level 3


SUNONE directory gets synched with Adobe LC directory without any issues but still one of the long lived process gets stalled with the error message "User ID is either inactive or invalid".

UserID is still active in the database and also available in outlook.

Please suggest, what else I can check to resolve this issue.

0 Replies


Level 10

1) Can you successfully query the user in LC adminui User Manager?

2) Does this error occur for the same user ID on all LC services?

3) What roles or group roles are defined for the user?



Level 3

Hi Steve,

Yes, I am able to query the user successfully in adminui

This error occurs for the same user ID but y'day evening it happenned with another user as well.

No group roles are defined, users are just given the role as workspace user.