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URGENT Chat&: Max Monthly Usage Reached in 24hrs on Commercial Account?

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joeflashTO
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31-08-2011

So we're developing this enterprise LCCS app and the max concurrent connections error kept coming up, so I upgraded to the commercial account so we could more than have 5 sessions going. Which was fine, until a few days later, when I got this error:

LCCS_monthly_usage_limit_error_2011-08-30_01.jpg

So I thought, okay fine, I'll check the usage for the app, maybe I didn't assign enough money to the monthly limit. This is what the developer portal showed me:

LCCS_monthly_usage_limit_error_2011-08-30_02.jpg

I tried re-installing the Navigator SDK Viewer, thinking maybe I need a new one for a commercial account? The download is the same, and re-installing it didn't do anything. So I'm thinking it's a problem with my account?

How can I be over the monthly limit with 13 concurrent users, and under the moneys alocated to the app?

THIS IS A MAJOR PROBLEM. We are launching an alpha demo of this product within 48 hours, and all development has stopped, as hosts and users get booted out of rooms whenever this message pops up, and our software does not work reliably anymore.

Please help ASAP. You can reach me by phone at 705-352-1020 or by email at jbdesign@joeflash.ca

Thank you,

Joseph Balderson

Flex & Flash Platform Developer

http://joeflash.ca

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31-08-2011

And now I'm not getting the max limit error, but the guest and csr login hung for minutes. Then the customer and CSR apps successfully logged in, but the csr got booted out of the csr room... things always act a little funky after that massage pops up.

LCCS_monthly_usage_limit_error_2011-08-31_06.jpg

LCCS_monthly_usage_limit_error_2011-08-31_07.jpg

It may be a room console bug. If I continue using the app while the console is displaying the "usage limit" error dialog, but before I click "ok", the app works absolutely fine for a few minutes before the issue reasserts itself again.

Joseph Balderson

Flex & Flash Platform Developer

http://joeflash.ca