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URGENT Chat&: Max Monthly Usage Reached in 24hrs on Commercial Account?

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joeflashTO
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31-08-2011

So we're developing this enterprise LCCS app and the max concurrent connections error kept coming up, so I upgraded to the commercial account so we could more than have 5 sessions going. Which was fine, until a few days later, when I got this error:

LCCS_monthly_usage_limit_error_2011-08-30_01.jpg

So I thought, okay fine, I'll check the usage for the app, maybe I didn't assign enough money to the monthly limit. This is what the developer portal showed me:

LCCS_monthly_usage_limit_error_2011-08-30_02.jpg

I tried re-installing the Navigator SDK Viewer, thinking maybe I need a new one for a commercial account? The download is the same, and re-installing it didn't do anything. So I'm thinking it's a problem with my account?

How can I be over the monthly limit with 13 concurrent users, and under the moneys alocated to the app?

THIS IS A MAJOR PROBLEM. We are launching an alpha demo of this product within 48 hours, and all development has stopped, as hosts and users get booted out of rooms whenever this message pops up, and our software does not work reliably anymore.

Please help ASAP. You can reach me by phone at 705-352-1020 or by email at jbdesign@joeflash.ca

Thank you,

Joseph Balderson

Flex & Flash Platform Developer

http://joeflash.ca

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31-08-2011

I had the Room Console open at the Logs tab of one of the csr rooms. Then I started the customer app, which logged in, no problem. Then I logged in with the CSR app, and the console immediately showed me the usage limit error:

LCCS_monthly_usage_limit_error_2011-08-31_03.jpg

So I logged clicked ok in the error dialog, then back into the logs tab for the CSR room. Then re-launched the CSR app, whcih worked this time. The log showed this:

LCCS_monthly_usage_limit_error_2011-08-31_04.jpg

Then I played with the app a little more, and without going too far, I was was able to break it quite spectacularly:

LCCS_monthly_usage_limit_error_2011-08-31_05.jpg

Which of course should not be happening.

At this point I am open to suggestions.

Joseph Balderson

Flex & Flash Platform Developer

http://joeflash.ca