Upgrade Playback to SDK 2.1

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Eric_J_Bloms

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Eric_J_Bloms

Eric_J_Bloms

27-10-2011

Hi LCCS Team:

I am tweaking the playback to use LCCS 2.1 SDK and I haven't been able to bring up a recording yet.  I have been trying to play back on particular recording with no luck today.  Sometimes I get connected as follows:

Thu Oct 27 13:35:04 GMT-0500 2011    LCCS SDK Version : 2.1.0    Player Version : WIN 10,3,181,34

13:35:04 GMT-0500    requestInfo https://na2.collaboration.adobelivecycle.com/twvending/10272011113315281?guk=ZzpwbGF5YmFjaw==&mode=x...

13:35:04 GMT-0500    #TicketService# ticket received: 1fihju5qkhbac

13:35:04 GMT-0500    Getting FMS at https://na2.collaboration.adobelivecycle.com/fms?ticket=1fihju5qkhbac&playback=session&proto=rtmfp, attempt #1/3

13:35:05 GMT-0500    result: <fms>

  <origin>fms1.acrobat.com</origin>

  <proto_ports>rtmfp:1935,rtmps:443</proto_ports>

  <retry_attempts>2</retry_attempts>

</fms>

13:35:05 GMT-0500    protocols: [object ProtocolPortPair],[object ProtocolPortPair]

13:35:05 GMT-0500    [attempt 1 of 2] Connecting to 0/1: rtmfp://fms1.acrobat.com/playback/na2-sdk-e80bc473-6f16-41ac-adcb-67e01950cd72/10272011113315281/session #startProtosConnect#

13:35:05 GMT-0500    tempNetStatusHandler 0/2,NetConnection.Connect.Success

13:35:05 GMT-0500    isTunneling? false

13:35:05 GMT-0500    is using RTMPS? false

13:35:05 GMT-0500    #SessionManagerPlayback 1804 fms connected: [Event type="connected" bubbles=false cancelable=false eventPhase=2]

And other times I NetConnection.Connect.Rejected until reaching the maximum number of attempts.

Thanks for listening,

   -Eric

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nzezelj

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nzezelj

nzezelj

28-10-2011

Hi Eric,

I suspect that on your previous tries archive zip was still not fully downloaded by LCCS service from your WebDAV repository. Was this a particularly large recording?

In the client debug, you will see "receiveLogin" only after the archive is ready on LCCS side.

I will take a peek at your logs on our servers and see if I can gather more valuable information. In the meantime, I would suggest you look atyour WebDAV server's logs; they may also contain some hints about what went on.

Thanks,

Nikola