According to this KB, I should be eligible to upgrade to ES4
https://helpx.adobe.com/x-productkb/policy-pricing/upgrade-livecycle-designer-acrobat-xi.html
However, I don't receive no matter how I chat to the support here.
The first chat. Case ID: 0223514446
silver silver: Hi, according to the web page below: https://helpx.adobe.com/x-productkb/policy-pricing/upgrade-livecycle-designer-acrobat-xi.html
Ashish: Hello! Welcome to Adobe support.
Ashish: How are you doing today?
silver silver: I think I am eligible to claim for the upgrade license of Adobe Livecycle Designer
silver silver: because I have both Acrobat X and DC perpetual license
Ashish: May I have the serial key to check and help you with that.
silver silver: Yes,
silver silver: Acrobat X Pro serial: ********
silver silver: Acrobat DC Pro serial: **********
Ashish: Thank you let me check this in a meanwhile may I have your phone number for your adobe account updation.
silver silver: Yes,******************
silver silver: But, please don't contact me by phone
Ashish: Sure
Ashish: We appreciate your patience and apologize for the wait.
Ashish: I am going through the upgrade license policy please allow me a moment
silver silver: OK OK
Ashish: Thank you
silver silver: ??
Ashish: May I know the date of purchase
silver silver: Which one? Acrobat DC or X?
Ashish: Dc one
silver silver: 25 October 2016
Ashish: Ok, I apologize as I checked there is No upgrade policy we have please check the adobe site.
silver silver: Why?
silver silver: https://helpx.adobe.com/x-productkb/policy-pricing/upgrade-livecycle-designer-acrobat-xi.html
silver silver: The following customers are eligible for a free upgrade: Acrobat Pro X (10) customers who have upgraded to any of the following newer versions Acrobat Pro XI (11) and/or Acrobat Pro DC in any licensing model/ program:
silver silver: Quoted from the website
Ashish: Ok, I am escalating this case to the back end team for upgradation you will get a response with in 24-48 hours
silver silver: OK, response to me using email?
Ashish: Yes, via e-mail
silver silver: OK, thank you your help, bye bye
Ashish: Thank you for contacting Adobe, goodbye!
I receive such a reply below:
We have received your request that you are eligible for the upgrade license of Adobe Livecycle Designer. This mail is to inform you that we have a dedicated department to help you with your issue so we kindly request you to please contact us back by initiating a new live chat with case number 0223514446 so that we can connect you to the right department to resolve your issue.
The second chat. Case ID: 0189440370
Manasvi: Hello! Welcome to Adobe support.
Manasvi: We appreciate your patience and apologize for the wait.
Manasvi: How are you doing today
silver silver: I am responding to the case number 0223514446.
Manasvi: Please allow me 1-2 minutes to review your account details.
Manasvi: We appreciate your patience and apologize for the wait.
Manasvi: Please allow me 1-2 minutes to review your account details.
silver silver: ??
Manasvi: Can you please brief me wit the issue
silver silver: OK, as said in this website, I can get the upgrade of LIVE Cycle Designer (latest version should ES4). https://helpx.adobe.com/x-productkb/policy-pricing/upgrade-livecycle-designer-acrobat-xi.html
silver silver: Acrobat Pro X (10) customers who have upgraded to any of the following newer versions Acrobat Pro XI (11) and/or Acrobat Pro DC in any licensing model/ program
Manasvi: Please allow me 1-2 minutes to review your account details.
silver silver: I own both Acrobat X and DC at the same time
Manasvi: aS I CAN SEE YOU HAVE AN ISSUE WITH LIVE CYCKE, RIGHT?
silver silver: Yeah, I just want a upgrade licence for Live Cycle Designer ES4
silver silver: I should be eligible according to adobe's website
silver silver: https://helpx.adobe.com/x-productkb/policy-pricing/upgrade-livecycle-designer-acrobat-xi.html
Manasvi: I would like to inform youn that we are not supporting live cycle over live chat, you can refer to forms.adobe.com for the issue, there our experts will revert to your quer
silver silver: Are you typing for a wrong URL: forms.adobe.com?
Manasvi: You cann refer to forums and post your query over forums and our experts will revert you
silver silver: The website address of the forums?
Manasvi: forums.adobe.com
silver silver: Will adobe representatives inside the forum and address the upgrade issue?
Manasvi: Yes,, they surely will
silver silver: OK, just end this chat and mark my issue is not resolved.
Manasvi: Thank you
Manasvi: Have a great day haead
Manasvi: I surely will
What's the problem here? Do I eligible to upgrade? If not, how do I complain to Adobe?
