I originally got the error message "Word (version XP or onwards) could not be found on the machine" when trying to import a Word document into Livecycle ES2 (v 9.0.0.2). Rather than using the registry hack, my manager wants me to upgrade. After spending 2 hours looking for service pack upgrades, I now cannot get them to run. I tried with SP2, then got SP1 (thinking I could then upgrade to 2). Both of them give the same error: "The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch". The program is located in "C:\Program Files (x86)\Adobe\Acrobat 10.0\Designer 9.0\FormDesigner.exe" - where I expect it to be and the default location. I have also tried running the updates as administrator. The are called:
Designer9_English_SP1
Designer9_English_SP2.1
This is driving me nuts, is there any way out of this?
