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Unable to install SDK Navigator at the developer portal

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Level 3

Hello,

When I click on SDK Download, and select the recommended SDK Navigator nothing happens. I can download the SDK contents zip fortunately but I liked the navigator.

The SDK Navigator is essential because it has the Room Console.

3 Replies

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Level 4

Hi Mickey,

A little more information would help as this is the first report regarding this issue and we haven't updated the SDK payload/Navigator in a while.

Does this reproduce for you on different machines (with different OS/Browsers configurations)?

When did it start happening for you? You must have had the Navigator before - right?

Could you use maybe something like Fiddler or Charles to figure out whats happening when you click in the dialog (where the issue occurs)?

Thanks,

Julien

LCCS Quality Engineering

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Level 3

Win 7, tried it in Firefox and Chrome. Firefox Live HTTP Headers did not show anything.

A little googling though revealed this link that works

https://cocomo.acrobat.com/download/SDKApp.air

Simply nothing happens when I click on download at the dev portal. The payload downloads fine.

I gave up trying and that link worked for me so I am not pursuing this issue. You may want to try it as well.

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Level 4

Hi Mickey,

I gave it a try on my Windows 7 machine and it worked fine for me. I was able to install the SDK Navigator and retrieve the latest SDK bits from Prod.

On this machine, I have the following configuration:

Windows 7 Enterprise - 64 bit

Chrome 17.0.963.46 m (which should be the latest per Google)

Flash Player 11.1.102.55 (which should be the latest since Chrome updates it automatically)

Adobe Air 2.5.1 (kinda old)

Not sure why it didn't work for you. I am glad to hear that you found a workaround and you were able to get the SDK Navigator.

Cheers,

Julien

LCCS Qualiity Engineering