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Adobe Summit 2023 [19th to 23rd March, Las Vegas and Virtual] | Complete AEM Session & Lab list
SOLVED

UI settings in preferences grayed out

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Level 3

I am both a Super Administrator and Workspace Administrator and yet I cannot get to the Queues or UI settings under Preferences. I need to change the start location from "Start Process" to "To Do."

Set the user interface preferences in the Preferences > UI Settings tab. The following preferences are available.

  • Start Location: Specifies the page that appears when you log in to HTML Workspace. The four available options are Start Process, To Do, Tracking, and Favorites.

Why is the UI Settings tab grayed out and how do I get it back?

1 Accepted Solution

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Correct answer by
Level 3

Thanks to our QA group, we found a way to access UI settings. The only tab enabled upon opening Preferences is Out of Office. By selecting the "+" button on Out of Office Schedule, the Queues and UI Settings tabs become enabled.

1 Reply

Avatar

Correct answer by
Level 3

Thanks to our QA group, we found a way to access UI settings. The only tab enabled upon opening Preferences is Out of Office. By selecting the "+" button on Out of Office Schedule, the Queues and UI Settings tabs become enabled.