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Submit button created in ES 8.2.1 does not work on all platforms

Darren_Patterso
Level 1
Level 1

I created a submit button with a mailto: target to attach a PDF form to an email message.

Some computers work as expected, the mailto: pops up the default mail client and the PDF file is attached.

Others ask which mail client, but then attach the file to the message.

Some pop-up a message asking for the senders email and name and then attach the file.

But some pop-up a message asking for the senders email and name and then... nothing.  No pop-up, no message, no error no crash.  Just nothing.

The problem seems to be related to the particular client machine.  I have XP on a desktop, Win7 64 on a desktop, and Win7 64 on a laptop.  The two desktops work fine but on the laptop, the button does nothing.

Any ideas would be appreciated.

Thanks.

dp

1 Reply
pguerett
Level 10
Level 10

An API is used to make a call to the mail clients to automate this. I have seen virus software disable these calls as they interpret this behaviour as viral.

Paul