Strange error - please help

[jenniferbrenner]

Hi all,

I've created a form for use within my company using LiveCycle ES version 8.2.  I created the form and then selected 'extend features in adobe reader'.

The problem:  Most are able to use the form just fine but sometimes when it is sent to our team, the form will appear blank until you click IN the box and then you can see the text the person entered.  This is very strange and only happens with certain people.

Does anyone know why or how to solve?

Thanks for the help!

Jennifer

[Niall_O_Donovan]

Hi Jennifer,

I suspect that the forms that are giving trouble were filled in by people using Preview application on the Mac (or another third party PDF viewer).

There are several discussions on this - search for Preview, Mac, etc.

If users have a Mac, get them to download Acrobat/Reader.

Good luck,

Niall