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Strange behavior of text fields

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Level 3

My customer has something strange, what i've never seen or heard of.

The have it on multiple computers (Windows XP Pro, sp3 with Adobe Reader X)

When the fill in the form, the get spaces or tabs behind some letters.

Or sometimes letters are replaced bij spaces or tabs.

They say the form is the problem, but i say it's an error in their software/configuration (windows, acrobat or something else).

I only have script with .presence on several fields/subforms and a validation on several email fields.

But not on the fields they have problems with.

Anyone had this problem before?

I'm desperate at this moment, afraid i lose my order

2 Replies

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Level 8

If they enter the same text in the same field does the same thing happen every time or is it random?  Are some machines working Ok, if so then it looks like a machine configuration issue.  What font is set for the fields in question, could that be the issue?  Are the machine language settings english or something else also the keyboard settings.

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Level 3

Their helpdesk has no problem with the form and they have the same configuration as my customer/client.

A colleague of her has the same problem, also with the same configuration.

They have it with all the textfielfds, almost everytime with an other letter/punctuation mark.

I used the Verdana as font, so it should not be a problem.

Language settings i have to verify.