Share Screen dialog issue

[Former Community Member]

Hello,

I'm playing with the new screen sharing feature, or at least trying, because the dialog is not showing.

I don't know what I'm doing wrong but here goes:

"You have version 10,1,82,76 installed", Firefox 3.6.9 on Windows XP SP 3.

I am loading the flash applications from: http://www.flashrealtime.com/screen-sharing-in-flash-now-available/

http://flashrealtime.com/demos/screenshare/ScreenSharePublisherFlashOnlyExample.html

http://flashrealtime.com/demos/screenshare/ScreenShareSubscriberFlashOnlyExample.html

On the publisher application, I see the flash buttons, I click on "Start Screen Sharing", and it adds a "Adobe ScreenSharing" and a "Adobe Acrobat Connect Pro" applications to my taskbar. The problem is that the actual window/dialog is not shown.

Uppon clicking "Start Screen Sharing" for the first time, I agreed to download whatever it wanted.

Any ideea what I am doing wrong? Do I need some additionat software installed?

[Anilmathewm]

Me to have the same issue in windows vista. but some times the popup is working fine

[Former Community Member]

After reading a few posts, I tried removing the s from "https" on the roomUrl and it all worked fined.

[Former Community Member]

Hi cosmin,

Sorry for taking so long to get back to you - This is very strange. The issue _was_ that we had an expired SSL certificate at *.adobelivecycle.com, which only affected certain environments. Unfortunately, I was one of the people affected =(. We've since updated the cert, and for me, everything has worked since then. The workaround, as you've discovered, is to remove the "s" from https - this causes you to go through collaboration.adobelivecycle.com without checking the cert, and redirects you to https://na2.collaboration.adobelivecycle.com, which has a fully up-to-date SSL cert.

I want to re-iterate that removing the "s" from your room URL doesn't cause all your activity to go unencrypted - you're immediately redirected to an https URL, and connect to the service via RTMPS.

That said, I'm wondering what environments are still rejecting the new cert? Could you give us some details as to the OS/version/Flash Player/browser you're using?

thanks for your patience - we'll try our best to get this solved for you!

  nigel