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Adobe Summit 2023 [19th to 23rd March, Las Vegas and Virtual] | Complete AEM Session & Lab list

Serial # question

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Hi, I have purchased Adobe Live Cycle which comes with a license for 2 devices/users. I am getting an error message when I attempt to download the software onto the second device. It states that the "serial # is already in use". The software is only on one device so why am I not able to download the software on the second device if Im licensed  for two users???

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