Screen sharing performanace differences on MAC and WINDOWS

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sunny_chandel

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sunny_chandel

sunny_chandel

22-12-2011

Hi All

I am having a big issue of screen share latency (working on WINDOWS) which is about to 20 - 30 sec sometime and 10 - 15 sec in general. I was thinking that It could be because of my network limits but when on the same time and in the same network I publish my screen share from MAC, miracle is happening, there is unexpected difference and there is no latency and if there, it is sometimes about 2-3 sec hardly. My maximum users are using WINDOWS and so that I am searching a solution for this latency problem. Please suggest a solution.

Thanks.

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Raff_

Employee

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Raff_

Employee

Raff_
Employee

31-12-2011

There aren't any special settings in the application for Windows vs. OSX, and while we had reports of problems we weren't able to systematically reproduce the problem.

Some things to look would be network bandwidth usage, maybe network errors (are these problems happening on wired connections or wireless ? Same connection for both Windows and Mac ?) You could look at network settings but I wouldn't know what to suggest that you could change.

If you can reproduce the problem (and can see that a Mac on the same network doesn't show it) you could run something like Wireshark and check what's going on with the packets.

Again, there is nothing inherently different between Windows and Mac (apart from the way the screenshots are captured, that is OS dependenent).