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Remove Task card in Workspace and Terminate a process

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Level 2

Hi all,

We have a long-lived process that goes through an orchestration of approvers. When I try to terminate the process through the Admin UI console the process just remains in TERMINATING status and never gets terminated. The task card also remains in the User's queue even though the process was terminated through the Admin UI.

How do we remove a Task assigned from the user queue in Workspace when an admin goes in the Admin UI to terminate the process? Shouldn't the Task be terminated and removed automatically when the process that assigned the task is Terminated?

Thanks for any help.

Mike

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Level 4

Although Adobe doesn't recommend it, the only way I have found to effectively do this is to change the status of the process in the database directly.